Refund policy

At GameBoard, we want you to feel confident and satisfied with every purchase. If you are not completely happy with your order, we offer a simple and friendly return process.

30-Day Free Return Policy

We offer free returns and refunds within 30 days of the date your order is delivered. To be eligible for a return, the item must be unused, in its original condition, and returned with its original packaging whenever possible.

Return Eligibility

To qualify for a return, your item must meet the following conditions:

The return request must be made within 30 days of delivery.
The item must be unused and in good condition.
The product should be returned with original packaging, accessories, manuals, and included parts when applicable.
Proof of purchase, such as an order number or confirmation email, may be required.

Non-Returnable Items

Certain items may not be eligible for return, including:

Items damaged due to misuse, improper handling, or accidental damage after delivery.
Products returned after the 30-day return period.
Items that are incomplete, heavily used, or missing major parts.
Gift cards or promotional items, if applicable.

How to Start a Return

To begin a return, please contact us at:

Email: support@gameboard.store

Please include:

Your full name
Order number
Reason for return
Photos of the item, if it arrived damaged or incorrect

Once your request is reviewed, we will provide return instructions.

Refund Process

After we receive and inspect your returned item, we will notify you about the approval status of your refund. If approved, your refund will be processed to your original payment method.

Please note that banks and payment providers may require additional processing time before the refund appears in your account.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or incomplete, please contact us as soon as possible at support@gameboard.store. Include your order number and photos of the issue so we can review and resolve it quickly.

Exchanges

If you would like to exchange an item, please contact our support team. Depending on product availability, we may offer a replacement, refund, or another suitable solution.